Shipping policy
We currently ship within Australia only. International shipping is not available at this time.
Shipping rates: Standard shipping is a flat rate of $10.50 per order Australia-wide. This flat rate apply to all Australian postcodes, including regional and remote areas.
Dispatch times: Orders are usually dispatched within 2 business days after payment is received. We dispatch Monday to Friday only, excluding public holidays. Same-day dispatch is not available unless arranged prior. Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery times: All orders are sent with Australia Post. Australia Post currently states that Parcel Post generally takes 2 to 6 business days once dispatched. These are carrier estimates only and can vary depending on destination, weather, peak periods, public holidays and network disruptions. Express shipping is a faster service, but it should not be advertised as guaranteed next-business-day delivery for every address.
Tracking is included with Parcel Post. Once your order has been dispatched, we will send you the tracking details.
Authority to Leave: For orders sent to a residential or business street address, parcels may be sent with Authority to Leave. If nobody is available to receive the parcel, Australia Post may leave it in a safe place if one is available and accessible. If Australia Post decides there is no safe place, the parcel may be taken to a nearby Post Office or collection point for collection.
Orders sent to PO Boxes, Parcel Lockers or Parcel Collect addresses are delivered according to Australia Post’s collection-point processes, so Authority to Leave does not apply in the usual way to those deliveries. Australia Post’s Parcel Locker and Parcel Collect services require the customer to use the correct address details and, where required, a MyPost account or customer number.
Accepted delivery addresses: We ship to residential and business street addresses, PO Boxes, Parcel Lockers and Parcel Collect addresses within Australia, subject to Australia Post addressing and eligibility requirements. If you are using a Parcel Locker or Parcel Collect address, you are responsible for entering the correct Australia Post details at checkout.
Address errors and redirection: Please make sure your delivery address is complete and correct at checkout. If you notice an error, email edisonsfurfriends@gmail.com as soon as possible before you receive notice that your parcel has been sent. If the order has already been dispatched, a change of address or redirection may not be possible. Where eligible, redirection may be available through Australia Post while the parcel is still in transit, but it is not guaranteed. If a parcel is returned to us because the address provided was incorrect or incomplete, any additional postage cost for re-delivery will be the customer’s responsibility where the error was caused by the customer.
Local pick-up: Local pick-up from Nundah, Queensland may be available by prior arrangement only. Please contact edisonsfurfriends@gmail.com before placing your order, or before selecting local pick-up, so we can confirm availability and collection instructions.
Urgent or Express Shipping Requests:
If you require your order urgently, please contact us at edisonsfurfriends@gmail.com before placing your order or as soon as possible after purchase. While we do not offer guaranteed same-day dispatch or guaranteed delivery timeframes, we will always do our best to prioritise and arrange the fastest available dispatch and shipping option where possible. Any expedited handling is subject to order timing, product availability and Australia Post service limitations.
Delivery issues: We take care to pack all orders safely and securely. If your parcel arrives damaged, appears incomplete, or is significantly delayed, please contact edisonsfurfriends@gmail.com with your order number and any supporting photos. If a parcel has not arrived on time, the business should be the customer’s first point of contact, and we will assist you to investigate the issue with Australia Post where appropriate.
Nothing in this shipping policy excludes or limits your rights under Australian Consumer Law.